Yes. If your order has not yet been dispatched, please contact us as soon as possible through our Contact Us page, and we'll do our best to accommodate your request.
Orders are typically processed within 1–3 business days before being shipped.
Large or multi-item orders may be shipped in separate packages. If this happens, you will receive tracking information for each shipment.
If an item becomes unavailable after your order is placed, we will notify you promptly. You may choose to wait for restocking or receive a refund for the unavailable item.
Most orders are dispatched within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you'll receive a confirmation email containing your tracking number and delivery details.
Shipping availability depends on your location. Please check the shipping options available at checkout or contact us for assistance.
Delivery times vary depending on your location and the selected shipping service. Estimated delivery times will be provided during checkout.
Yes. We accept eligible returns within 30 days of receiving your order. Please refer to our Returns & Refunds Policy for full details.
Please contact us as soon as possible with your order number and photos of the item so we can arrange a replacement or refund.
If your order has not yet been dispatched, we may be able to update your delivery address. Please contact us immediately after placing your order.
If any items are missing, please contact our customer support team with your order number, and we'll investigate the issue promptly.
If the item is faulty, damaged, or incorrect, we will cover the return shipping costs. For change-of-mind returns, customers are responsible for the return postage.
Yes. Sanskruti Emporium carefully sources authentic Indian pooja essentials, traditional décor, and cultural products to ensure quality and craftsmanship.
Selected products may be available for personalisation. Please check the product page for customisation options before placing your order.
To maintain their shine, gently clean brass and metal items with a soft cloth and avoid harsh chemicals. Store them in a dry place when not in use.
If you have any questions about your order, products, or services, please reach out through our Contact Us page.
- Business Hours:
- Monday – Friday: 9:00 AM – 5:00 PM (AEST)
- Saturday & Sunday: Closed
- Public Holidays: Closed