Orders are typically processed within 1–3 business days after they are placed.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking details.

Shipping costs are calculated in real time at checkout based on package weight, dimensions, delivery address, and courier rates. This ensures you receive the most accurate shipping cost for your order.

Delivery times may vary depending on your location and the selected shipping service. Please note that shipping delays may occur during public holidays, peak periods, severe weather, or other circumstances beyond our control.

Once your order has been shipped, you will receive an email containing your tracking number.

If you do not receive your tracking information or experience any issues tracking your parcel, please contact our customer support team and we'll be happy to assist.

If you need to update your delivery address, please contact us as soon as possible.

Address changes can only be made before your order has been dispatched. Once your parcel is in transit, we are unable to redirect or change the delivery address.

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, cancellations are no longer possible. Please refer to our Refund Policy for information regarding returns and refunds.

While we strive to deliver orders within the estimated timeframe, unexpected delays can occur due to courier networks, weather conditions, customs processing, or other unforeseen circumstances.

If your order has exceeded the estimated delivery timeframe, please contact us and we will assist in resolving the issue where possible.

If your parcel arrives damaged, please notify the courier where possible and contact our customer support team immediately.

If the parcel was delivered without your presence, please take photos of the packaging and damaged items and contact us so we can assist with the next steps.

If you have any questions regarding your order or shipping, please contact our customer support team through our Contact Us page.