At Sanskruti Emporium, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Include all original packaging, tags, and accessories
- Be accompanied by proof of purchase
Items showing signs of use, damage caused after delivery, or missing original packaging may not be eligible for a refund or exchange.
How to Start a Return
To request a return, please contact our customer support team through our Contact Us page.
If your return is approved, we will provide instructions on how and where to send your item.
Please do not return products without first contacting us, as unauthorized returns may not be accepted.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive:
- A damaged item
- A defective product
- An incorrect item
Please contact us immediately with your order number and clear photos of the issue so we can resolve it as quickly as possible.
Return Shipping
- If the return is due to a damaged, defective, or incorrect product, Sanskruti Emporium will cover the return shipping cost.
- For change-of-mind returns, customers are responsible for the return shipping costs.
Change of Mind Returns
We accept change-of-mind returns provided the item:
- Is returned within 30 days
- Is unused and in its original packaging
- Meets all return eligibility requirements
A small restocking fee may apply where permitted.
Non-Returnable Items
The following items cannot be returned or exchanged unless they are faulty or damaged upon arrival:
- Custom or personalised products
- Used, opened, or altered items
- Products returned without original packaging
- Clearance or sale items
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card company or payment provider, as processing times may vary.
- If you still have not received your refund, please contact our customer support team.
Exchanges
If you wish to exchange an item for the same product due to damage or defects, please contact us within 30 days of receiving your order.
Need Help?
If you have any questions about returns, refunds, or exchanges, please contact our customer support team through our Contact Us page. We are always happy to assist.